Supervised AI agents
Agents that chase client documents, sort your inbox and answer from your own knowledge. They prepare the work; your team approves it.
01 Approach
The repetitive part of your team's week isn't hard. It's constant: chasing documents, sorting email, answering the same questions.
BRAVA Agents takes it on. Each agent has one job and the limits you set. When something needs judgment, it hands it to a person.
Three rules decide who does what:
Matching replies to their thread, reminder schedules and filing run on fixed rules, before any AI, and work the same way every time.
Reading an email and deciding where it goes takes understanding, and so does answering from your documents. The AI sorts each message by rules written in plain language; to sort, it sees that a file is attached, never what the file says.
Replies go out as drafts unless you decide otherwise, anything carrying a client document waits for a person, and the last reminder becomes a task for your team.
The agents prepare. Your team decides.
02 Capabilities
03 In practice
Collect everything a new client has to send, without anyone chasing it by hand.
What the agent does
Where a person steps in
At the last reminder, the case becomes a task for your team.
Every email in the shared inbox goes to the right place and the right person.
What the agent does
Where a person steps in
You decide, route by route, whether it drafts, sends or does nothing.
Answer the questions clients ask again and again, from your own documents.
What the agent does
Where a person steps in
The reply waits as a draft unless you allow that route to send.
Your process is not on this list? We build its agent and the connectors it needs.
What the agent does
Where a person steps in
It goes live switched off and in test mode, like every other agent.
04 Layers
BRAVA Agents doesn't replace your team's judgment. It answers to it. Your systems feed the agent, fixed rules act first, the AI handles what needs reading, and anything that matters reaches a person. Every run is recorded.
Switched off by default · Drafts first · Every run recorded
05 Record
Automation is only useful if you can check it. When an email lands in the wrong place, you need to know what the agent saw and why it decided.
BRAVA Agents keeps a record of every run. For each one, you can see:
The agent and the route it applied
The email or document that started the run
The route, draft or reminder it produced
A short reason for every sorting decision
If an agent gets something wrong, you can see why, adjust the rule in plain language and check the next run.
Each client company is a separate organization, and no email passes from one to another.
06 Limits
The checklist and the reminders are yours to define. The agent follows them; your team handles the exceptions.
07 FAQ
Yes, like any person or system. That is why replies start as drafts, anything carrying a client document waits for a person, and every sorting decision records its reason. If an agent gets one wrong, you see why and adjust the rule.
Outlook and Microsoft 365 for email, SharePoint for documents, and HubSpot or Attio as your CRM. If your process needs a connector we don't have, we build it.
Only if you allow it, route by route. By default, replies to clients are drafts, and anything carrying a client document always waits for a person.
With the BRAVA Blueprint: we map your process with your team and decide together what to automate. The agent then runs in test mode on your real email before it goes live.
A fixed monthly fee for each active agent, with no usage charges. The amount depends on the process and is agreed agent by agent.
Contact
We reply within one working day. You talk directly to the people who build it.